Recent events like Brexit and the COVID-19 pandemic have reshaped consumer behaviour, emphasising the need for adaptable strategies. Communication planning, guided by models like Balmer's AC²ID Test and the DRIP Communications Model, is key. It helps businesses align messaging with objectives, differentiate in the market, and drive engagement — a roadmap to success.

‘Unprecedented’ events call into question notions or experiences we previously took for granted. Yet things rarely appear in a void and templates are to be found in history books sitting unwanted on library shelves. Who will own history 500 years from now?